Shipping Policy

Important Information

Order cut-off time: 3:00 PM (EST)
Processing time: 1–3 business days (Monday to Friday, excluding Saturday & Sunday)
Delivery time: 5–10 business days (Monday to Friday)
Free shipping on all orders within the USA
As soon as your order has been shipped, you will receive an email with a tracking number. You can track your package via the website of the relevant carrier (USPS, UPS, FedEx).

Shipping Information

Once your order has been placed, you will receive a confirmation email confirming that your order has been successfully received.

Order processing takes 1 to 3 business days (Monday to Friday, excluding Saturday & Sunday). If you place your order before 3:00 PM (EST), it will be processed on the same day.

As soon as your order has been dispatched, you will receive a tracking email. Delivery can be expected within 5 to 10 business days (Monday to Friday).

We currently ship within the United States only, and shipping is free on all orders.

Where We Ship From

Our products are sourced and shipped from China. We work with carefully selected suppliers to ensure consistent product quality. All items are shipped directly to your door in the United States with full tracking provided.

We believe in being upfront about this — it's how we keep prices fair without compromising on quality.

Warehouse Address

Address: No. 160 Nijiayan Road, Jiangbei District
City:Ningbo
State/Province:Zhejiang
Postal Code:315000
Country: China

Delivery Delays

If the estimated processing and delivery time has passed and you have not yet received your order, please allow an additional 3 business days (Monday to Friday).

If your order still has not arrived after this period, please contact us with your order number so that we may investigate.

Cancellations

To cancel your order, please email support@pepperandotis.com as soon as possible.

Once your order has been processed, it can no longer be cancelled.

Damaged or Incorrect Orders

If you have received an incorrect or damaged item, please take photographs and send them to support@pepperandotis.com, including your order number.

We will resolve the matter as quickly as possible and sincerely apologise for any inconvenience caused.

Customer Service

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: 10:00 AM – 5:00 PM (EST)

Contact Information

Shop Name: Pepper & Otis
Company Name: Revado E-Commerce
Chamber of Commerce (KvK) number: 90189876
VAT Number: NL004795126B15
Address: Clarissenhof 478, 5041RZ Tilburg, Netherlands
Phone: +17712133324
Email: support@pepperandotis.com